Even with the best training, manuals, and online help we can provide, you may have questions from time to time. That's why QSM offers free e-mail and telephone support as part of your annual license.
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Free Telephone and E-mail Support |
Technical support representatives are available from 9:00 AM to 5:00 PM Eastern Standard Time, Monday – Friday (except holidays). Faxes, e-mails, and voice mail messages will be answered the same day under normal circumstances. |
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E-mail:
Fax: |
1 703 749 3795 |
The QSM web site, www.qsm.com is another resource for both new and experienced SLIM tool users. Support resources include:
•The Support page: one-stop shopping for FAQ's, templates, links to other resources.
•A searchable Frequently Asked Questions section provides support outside of normal business hours and serves as an additional reference. This area is for QSM clients only - register for access passwords on the main support page.
•The Articles & Papers page contains articles and research from the QSM database as well as useful whitepapers.
•The QSM Support Library contains quick reference guides, how-to papers, and sample templates by category of interest.
•SLIM-Suite Video Tutorials: View short Video Tutorials on how to use and apply a variety of tool features.
You can also contact QSM support, get training schedules and course outlines, and learn about recent developments at QSM.